General Conditions of Use

• MiLon Hosting provide website hosting and email accounts. MiLon Hosting reserve the right to suspend, restrict or terminate any customers account where the customer is in breach of this agreement.

Use of Web Hosting Accounts

• Account holders must not resell or give away web or email accounts to other parties. All web space and email accounts must remain in total control of the account holder except where permission is specifically given.

Prohibited Use
MiLon Hosting prohibits the use of its servers for:

• Illegal material, such as commercial audio, video or music files or any other copyrighted works, for which the account holder does not have the permission of the coyright holder, or any other material in violation of UK Law
• Adult material, such as pornography, erotic images or otherwise lewd or obscene content
• Racist, defamatory, obscene, indecent or other unlawful material
• 'Warez', such as pirated software, ROMS, emulators, instructions or software for phreaking, hacking, password cracking or IP spoofing etc
• Sites engaging in or promoting pyramid sales, Multi Level Marketing or similar activities
• Engaging in illegal activities
• Account holders will not post (nor allow to be posted) web pages containing such material or links to such material, nor shall they store such material in their server space, nor shall they transmit such material by email or any other means.
• MiLon Hosting reserve the right to determine whether any material or use is prohibited.
• We do not allow illegal activities to be involve our equipment, staff or company. We will cooperate fully with any enquiry including handing over any personal details to law enforcement agencies. Outside of this scope, the privacy policy applies.

MiLon Hosting reserve the right to remove any such material without warning and suspend or terminate accounts without refund or notice.

Spam (unsolicited email)

Payment for Web Hosting Accounts

Failure To Pay

• Failure to pay within these time limits will cause suspension of the account or additional facilities until payment is received.
• Unpaid payments may result in referral to an outside collection agency.

Upgrading Web Hosting Accounts

• At any time, account holders may upgrade their web hosting accounts by purchasing additional facilities. Account holders can choose to have the upgrade take effect immediately or to have it take effect from the renewal date. If from the renewal date, then the renewal invoice will be adjusted to include the upgraded features. If immediate, then the account holder will be invoiced for the upgrades as for a new account, and payment will be due immediately.
• Upgrades made part way through the term of the hosting account will be charged at the full rate as if they were ordered as part of the original hosting account. An upgrade made part way through the term of a hosting account will be valid only until the renewal of the hosting account.
• Free account holders may upgrade to a paid account at anytime. After payment, all support ticket support will be enabled.

Data Transfer (Bandwidth) and System Resources

• All web hosting accounts should remain within the agreed data transfer (bandwidth) allowance for the account.
• Many domains have to share the various resources (processors, memory, etc) available on the servers. MiLon Hosting believe that no single domain should use excessive amounts of resources, as this may jeopardise server performance for the other domains.

IP Address Allocation

• RIPE regulations only allow us to allocate IP addresses to uses where domain name resolving does not currently work, ie SSL certificates. In cases where you need to use an IP address to access your site, you need to use the IP address of the server.
• If you need an IP address and it falls within RIPE scope then we will assign any addresses that are part of your account. If you require more, then you may upgrade.
• If an IP address has been assigned to your account and it is not being utilised as per RIPE regulations, then we will give notice and revoke the IP address until such time as you may require it again. We would appreciate if you would inform us yourselves of not needing the address.

Cancellation, Termination and Refunds of Web Hosting Accounts

• All web hosting accounts are for a period of one calendar year from the date of ordering or renewal. Fees are non-refundable.
• Account holders may terminate their accounts simply by not renewing them. Failure to renew an account is deemed to be a termination of customers choice. No refund will be given where customers terminate or cease to use their account prior to the end of the term of the hosting account.
• In the event that MiLon Hosting finds an account is in breach of the prohibited uses, then that account may be terminated without notice. No refund for the remainder of the year will be given.
• In the event that MiLon Hosting is to refund full or partial payments, refunds will be where possible in the same manner as payment. For those who paid by debit card, for example, we will endeavor to refund to the same debit card. However we reserve the right to choose method of refund.
• UK Customers Only : Under the terms of The Consumer Protection (Distance Selling) Regulations 2000, consumers have a "cooling off" period of 7 working days from the date that the order is placed in which they may cancel orders placed by distance contract. However, this right to cancel does not apply where service provision begins before the end of the cooling off period. All web hosting accounts provided by MiLon Hosting begin the same day that the order is placed, normally within 2 hours of ordering. Therefore, the consumer's right to cancel and receive a full refund will not apply once service provision has begun. Commencement of service will normally be the time at which your account activation notice is sent.
• The Consumer Protection (Distance Selling) Regulations 2000 do not apply to business-to-business transactions, nor to transactions with businesses or consumers outside the UK.
• If you wish to cancel your account, then you MUST RECEIVE CONFIRMATION of account closure before considering your account closed. Until a confirmation e-mail is sent to you, you will still be billed.
  

Liability

• MiLon Hosting will not be responsible for any loss or damage your business may suffer. MiLon Hosting make no warranties, expressed or implied, for any services we offer.
• Customers shall indemnify and hold harmless MiLon Hosting from any and all demands, liabilities, losses, costs, and claims, including all legal fees, asserted against MiLon Hosting and it's agents, customers, officers and employees, that may arise from any service provided or performed or agreed to be performed, or for any product sold by MiLon Hosting, it's agents, customers, officers or employees.
• MiLon Hosting will not be responsible for any loss or damage caused by infringement of copyright or proprietary rights, supply of defective goods or services, any loss or damage (personal or business), caused by customers of MiLon Hosting.

Service Level Agreement

• MiLon Hosting provide a service level agreement of a server uptime of 95%. If average uptime is below this, then a customer may apply for an account upgrade.

Changes and Amendments

• MiLon Hosting reserve the right to amend and/or change these Terms and Conditions without notice.